Events | Operative IQ

Operations Management Software


ENGAGE 2020 - User Conference


April 20-22, 2020 | Atlanta, GA


Register Here

This year’s event will be held at the Omni Hotel at the Battery in Atlanta, Georgia, steps away from the new Atlanta Braves Stadium, SunTrust Park.

Dive deeper into Operative IQ and ENGAGE  with industry experts, Operative IQ staff and thought leading speakers. Our new location gives us the opportunity to host more hands-on and ENGAGE-ing breakout sessions on a variety of topics.

Conference Location 

Omni Hotel at the Battery Atlanta

2625 Cir 75 Pkwy SE, Atlanta, GA 30339

Phone: (678) 567-7327 

Registration Includes

Welcome Reception
Breakfast & Lunch

Registration Cost

ENGAGE 2020 Registration

Pricing valid though September 31st 2019.

Guest Rooms

Group Rate: $239/night
Call for Reservations:  (678) 567-7327
**Due to the Omni Hotel at the Battery’s proximity to SunTrust Park, EMS Technology Solutions recommends attendees book hotel reservations as early as possible.**


Register Here


Looking for more information on ENGAGE 2020? Click here to download our event document.


Wisdom Webinars and Success Stories

Risk Management for First Responders: Using Assessment Tools to identify potential issues and minimize bad outcomes

January 22, 2020 at 2 pm EST

Get answers to 2020’s leading industry topic from field experts: Dudley Smith (Executive Director of CAMTS), Joe Coons (Director of Safety Base Manager for LifeFlight Eagle), Todd Stout (President and Founder of First Watch) and Bernie Horak (Clinical Solutions Specialist for FirstWatch).

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User Tips: Reporting with Jonathan Whitbey

January 28, 2020 at 2 pm EST

Learn reporting tips and tricks from Operative IQ Super User Jonathan Whitbey. Jonathan is an expert when it comes to building reports within Operative IQ. He even created a new report for his agency Northern Virginia Hospital Alliance that surprised our team with its creative and innovative approach.

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Wisdom Webinar: Leveraging Social Media with Lauri Stevens

February 11, 2020 at 2 pm EST

Social media’s usefulness has grown far beyond the evening scroll for entertainment. It has become a vital tool within the first response industry, and Lauri Stevens will explain how during the Feb. 11 webinar.

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How to Level Up with CAMTS Accreditation…

View Recording

 Have you considered bringing your air and ground transport program to the next level?  Eileen Frazer and Dudley Smith will discuss the benefits of CAMTS Accreditation and the top tips to know when going through the process. 

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Narcotics Tracking with Randy Kraus

Recording Available

Hear from Operative IQ Super User Randy Kraus, Division Chief of E.M.S. for Fort Myers Beach Fire Department, as he shares his experience with Operative IQ’s Narcotics Tracking. Randy will be giving an inside look into how he employs the software daily within in his operation as well as sharing some of the best practice tips he has learned along the way through his Operative IQ journey.

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Fleet Telematics 101: How to maintain your fleet & manage driver compliance

Recording Available

With Superbowl behind us and Valentine’s Day ahead, why not take a moment to show your FLEET a little LOVE!?! Aside from your crew, your most valuable asset is a well maintained vehicle. Justin Calaway of Pro Transport 1 joins Operative IQ’s Lisa Rainey to discuss streamlining the fleet management process. Join us to learn how to use telematics to increase fleet visibility and positively impact driver behavior.

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Cover Your Assets- Using a Ticketing System to Manage Assets, Facilities, Crew Requests and More

Recording Available

Tired of digging through mounds of paperwork to find a specific asset repair request? Eliminate the clutter and learn how to manage all of your equipment repair requests and maintenance records in one place.

Chuck Palmer of LifeFlight Eagle will show you how he uses Service Desk ticketing system to streamline asset record keeping, close the loop on internal communication, and improve crew compliance & engagement.

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Setting Yourself up for Success: From Prep, to Training & Implementation

Recording Available

Learn how to take charge of your supplies as Delray Beach Fire shares the steps they took to achieve operation management success.

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The Customer Journey with Operative IQ

Recording Available

Hear from long-time user Brian Newberry about how EMS Technology Solutions’ operations management software has helped increase operational efficiency and accountability within his agency over the past ten years. Does the software truly work and what impact can it have on an agency over-time? Get your answer by clicking below.

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Narcotics Tracking with Justin Reed at Cy-Fair VFD

Recording Available

Want to learn how to improve compliance and accountability within your narcotics tracking procedures? Justin Reed of Cy-Fair VFD will share his best practices for staying compliant while maximizing operational efficiency.

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Inventory Management- Leveraging Electronic Check Sheets to Manage Supplies and Improve Communication & Compliance

Recording Available

Join us as Chief Tim Sweat of Clayton County Fire and Emergency services shares a unique perspective in utilizing the Check Sheet and the Inventory Maintenance solution.

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Change Management with Christie Grice at Hall County Fire Services

Recording Available

Policy change is a big undertaking, especially amidst the fast-pace first response profession. What is the best way to lead operation changes in such a busy environment? Christie Grice of Hall County Fire Services shares her best practices during September’s 12 for 12 webinar episode.

View Recording


Conferences and Trade Shows



Catch the team on the road at a conference near you!


  • NAEMSP 2020
    • January 8-10
    • Manchester Grand Hyatt – San Diego, CA
    • Attending: Alina Bailey and Brent Miller
  • VMX
    • January 18-22
    • Orange County Convention Center – Orlando, FL
    • Attending: Lisa Rainey and RebeccaJennings
  • Fire Rescue East
    • January 22-24
    • Daytona Beach, FL
    • Attending: Megan Plonski


  • Long Island Mega Show
    • February 8-9
    • Suffolk County Community College Center – Brentwood, NY
    • Attending: Stacey James
  • ESO Wave 2020
    • February 24-27
    • Austin, TX
    • Attending: Malia Sams, Lisa Rainey and Megan Plonski
  • IPSA Annual Conference
    • February 27-28
    • Tempe Center for the Arts – Tempe, AZ
    • Attending: Rebecca Jennings, Blake Stewart and Brent Miller


Upcoming Events