Pike Township’s own Support Services Specialist Mark Hopper is an Operations Management Genius! He will share insights on how he reached this status using Operative IQ’s Fleet Maintenance and Service Desk modules, July 18 at 2pm EDT.

Pike Township Fire Department is a small, but busy, department outside of Indianapolis Indiana.  We have five fire stations and approximately fifty vehicles in our fleet.  We operate our own maintenance shop and do as many repairs as possible in-house.  Before Operative IQ, we were not NFPA compliant.  We used a dry erase board to track the last date and mileage of services performed.  We did not have records of repairs made or costs associated with those repairs.  We knew this needed to change and began looking for a software service to help.  We found many companies that wanted to sell us a product.  However, none of them could compare to Operative IQ.  The customer service and dedication EMS Technology Solutions provides is second to none.

Operative IQ  has been instrumental in updating and streamlining our fleet operation.  Through the use of the Check Sheet App we digitized all daily, weekly and monthly checks.  This provides us to have real time mileage information for every vehicle.  This information, combined with the maintenance schedules feature of the Fleet Maintenance module, allows us to plan for maintenance, rather than react out of necessity.  Additionally, we are now able to track every repair done to every vehicle.  These records are stored offsite, on the Operative IQ servers, and kept indefinitely.  This fully complies with NFPA regulations that records be kept for the life of the vehicle.  We created work order forms and track as much information as we can.  The date of repair, complaint from the driver, failures found and the steps made to correct the issues are all vital information to a maintenance shop.

The Fleet Maintenance module was so successful for us that we added Inventory Management and Service Desk.  We are currently using the Inventory module to track costs of parts installed during services and repairs.  In past years we exceeded our annual repair budget, being able to have actual repair costs has been of great service for budgeting.  As a result, our EMS department has started using the Inventory module as well to order and track EMS supplies.  We are now planning to implement an inventory process at the vehicle level for further accuracy and narcotics tracking.  We purchased a three-day onsite training to aid in our implementation of Operative IQ.

EMS Technology Solutions is an outstanding company with a knowledgeable and helpful staff.  The president of the company has personally taken the time to call me when we had an issue arise, and the problem was solved within hours.  I cannot imagine we would have received this type of service with any other company.

Support Services Specialist, Pike Township Fire Department